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Fast Shipping, Total Satisfaction

News

Fast Shipping, Total Satisfaction

by Matthew Sullivan on June 15, 2018

For more than 20 years, we’ve made it our mission to produce the finest, American Made, DIY designed steel buildings on the market.

We aren’t satisfied just processing orders. Continuing to provide unmatched lead times, fast shipping, and enthusiastic post-sale customer support are just as important to us as our design innovations.

 

Overall customer satisfaction requires excellence in every aspect of our business.

 

As part of our continued efforts to make the VersaTube Building System online ordering process the easiest online shopping experience you’ll ever have, we update our website regularly with information that will help you understand every facet of the purchase process - from building design, to shipping, to assembly, to future accessorization, and beyond.

 

Here’s the rundown on how our shipping works:

 

If your building location is within the 48 contiguous states, your shipping is free with all building and carport  purchases online.

 

If you live in Alaska or Hawaii - No Problem! Just give us a call to make shipping arrangements. Your VersaTube Building System will be shipped from our Arizona plant to a freight forwarding company of your choice - free of charge. Be sure to get pricing information from your chosen freight forwarding company so that you can include that in your overall project budget.

 

Our Free, Standard Delivery does not include unloading. You’ll be responsible for having forklift arrangements made at your building site. Otherwise, you can open the pallet and remove the various components of your building by hand. Pieces range in weight from 5-15 pounds. Unloading by hand typically takes 15-20 minutes.

 

Premium Delivery is available in some areas. The premium delivery service fee is $300 dollars. Premium deliveries will be made on trucks carrying forklifts. The truck driver will unload your building system pallet for you and set it down in a reasonable place. Call us in advance of your online purchase to find out if premium delivery service is available in your area.

 

In either case, your frame will ship within 14 days of your order. Your sheet metal components typically arrive 1-2 weeks after your building frame. The route trucks that deliver the sheet metal are typically equipped with either a boom or a forklift.

We hope this information helps. If you have any questions, give us a call 888-476-3323. We look forward to working with you every step of the way!

 

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